1.Overview

This website is operated by Z-Swag, LLC (“we”, “us”, “our”, “Z-Swag”). By accessing our website, purchasing products, or using our services, you (“Customer”) agree to be bound by these Terms and Conditions (“Terms”).

We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to review this page periodically for changes. Continued use of the site or services constitutes acceptance of any changes.

2.Services & Access

2.1. Description of Services

Z-Swag provides customized promotional products and services, including design, inventory management, fulfillment, and distribution.

2.2. Permitted Use

You are granted a limited right to use the site and services. We reserve the right to refuse service, suspend accounts, cancel orders, or terminate access at our discretion if we suspect a violation of these Terms or any applicable laws.

2.3. Usage Restrictions

You may not:

Use the site or services for illegal or unauthorized purposes.
Violate copyright laws or other intellectual property rights.
Transmit viruses or malicious code.
Attempt to reverse engineer or gain unauthorized access to our systems.
Resell our products without explicit written permission.
Use our site for spam, phishing, or fraudulent activities.

3.Orders & Approval

3.1. Product Listings & Availability

Product descriptions, pricing, and availability are subject to change without notice. We do not guarantee that all items will be available at the time of purchase.

3.2. Orders & Purchase Orders

Orders are not binding until a finalized sales order for the project in question has been given written approval by the client. Once a sales order is approved, cancellations or modifications to the project will result in a cancellation/revision fee of $250 USD. Any additional charges related to the specific content of the project may also apply. No modifications will be accepted after production has commenced.

If a product or service becomes unavailable after a sales order has been approved, Z-Swag will notify the customer and provide available replacement options. If no suitable replacement is found, Z-Swag reserves the right to cancel the order and issue a refund for the affected item.

4.Payment & Fees

Prices are in USD and exclude taxes, shipping, and handling fees.
Payment is due before production unless otherwise agreed upon.
Late payments may incur finance charges of 1.5% per month or the maximum permitted by law.
We accept VISA, MasterCard, and American Express.
In the event of non-payment, Z-Swag reserves the right to withhold orders until full payment is received.
Any disputes regarding charges must be submitted in writing within 5 business days of receipt of the invoice. Failure to dispute charges within this timeframe will result in the invoice being deemed accurate and payable in full.

5.Payment Processing

Payment processing services on this site, on login.zswag.com, and through any Z-Swag-issued invoice are provided by Intuit Payments Inc., subject to the Intuit Payments Merchant Agreement. By accepting these terms you agree to be bound by the Intuit Payments Merchant Agreement, which may be modified by Intuit from time to time. Z-Swag does not store full card numbers; payment data is collected and stored by Intuit.

6.Returns

Client satisfaction is very important to us. Please contact us immediately if there is an issue with your order by emailing hey@zswag.com. Describe your issue in as much detail as possible, providing images where possible. We’ll do everything to make it right. Return requests must be submitted within 10 business days of receipt. Z-Swag, LLC reserves the right to refuse returns.

The Return Policy only applies to non-custom items. Custom orders are not eligible for returns. Upon reviewing and accepting your return request, a full or partial refund will be processed within 7 to 10 days of receipt of returned goods. A 10% restocking fee is applied to all returns. We require clear images of the items be sent via mobile or email. We want to find out what happened and take the steps needed to make it right and prevent it from recurring ever again.

Cancellations after sales-order approval incur a $250 service fee. Refund requests on standard orders may be subject to a 30% restocking fee to cover decoration costs and shipping fees. Customers are responsible for return shipping costs. Returns must be requested within 10 days of receiving products. Refunds or replacements will not be issued for items that have been used, damaged by the customer, or are not returned in their original packaging.

7.Defective & Damaged Products

7.1. Proof approval is binding

Customer approval of a virtual proof, physical sample, or written specification (the “approved proof”) is the contractual reference point for the finished product. Z-Swag’s obligations under this Agreement are measured against the approved proof. Variances reflected in the approved proof, including artwork inaccuracies, spelling, color choices, sizing, or material selections approved by the Customer, are the Customer’s responsibility and are not eligible for replacement, credit, or refund.

7.2. Claim window and process

All claims for defective or damaged products must be made in accordance with our Shipping & Return Policies. Claims must be submitted within 5 business days of receipt of goods. Any claims submitted after this period may not be eligible for resolution.

Defective products must be reported with clear documentation, including photos of the defect or damage. If the claim is approved, Z-Swag will provide a replacement product or issue a refund at its discretion. Customers may be required to return the defective item before a replacement is sent.

7.3. Industry spoilage allowance

Z-Swag adheres to the promotional products industry standard production spoilage tolerance of up to three percent (3%) per production run on decorated and custom-printed goods. Quantity or quality variances within this allowance are an expected part of the production process and do not constitute a non-conforming order. Such variances are not eligible for replacement, credit, or refund. Orders that materially exceed the 3% allowance and otherwise meet the requirements of this section will be made right under the remedies set out in §7.2.

8.Rush Orders

By placing a rush order, the Client agrees to the rush terms below. Z-Swag will send a project timeline email at order placement detailing every milestone (final item selection, sales-order approval, proof approval, production start, ship date, delivery date, transit time).

8.1. Project Expectations

Z-Swag does not guarantee in-hand dates for rush projects.
Proofs are not available for rush orders. If proofs are provided, immediate approval is required.
Rush service is not available for fulfillment orders due to fixed processes that cannot be expedited.
No samples are available for rush orders to ensure deadlines are met.

8.2. Timeline

Approval deadlines must be met to ensure on-time delivery. Any delays by the Client may impact the final delivery date. If a section deadline is missed, additional rush procedures (“Z-Rush Service”) will be required, incurring additional fees. Z-Rush Service temporarily suspends work from multiple team members to expedite production. Delays caused by Z-Swag will not incur extra fees for the Client. External factors such as shipping carrier delays or weather may impact delivery dates. If the in-hand date is not met, the rush fee will be voided, and only the standard project cost will be charged.

8.3. Production Timelines

Standard production: 4+ business weeks for U.S. shipping. Add 1 business week for international shipping or fulfillment components.
Rush production: 2 to 4 business weeks for U.S. shipping. Add 1 business week for international shipping or fulfillment components.

8.4. Fees

Rush fees range from $500 to $2,000 based on project complexity and priority adjustments.
Expedited shipping fees are additional and based on carrier rates.
All sales are final once production begins. No refunds, cancellations, or modifications are permitted beyond the approval stage.

8.5. Communication

Timely and complete communication is essential. The Client must provide a primary and alternate contact. Z-Swag will primarily communicate via email; in emergencies phone contact may be used. If Z-Swag is unable to reach the Client after three attempts, they may proceed with available information or, if insufficient, the project may be canceled.

9.Third-Party Client-Supplied Items

9.1. Limited Acceptance

Z-Swag does not typically accept third-party items supplied by clients. However, in rare cases, we may allow it with prior approval on a case-by-case basis. Clients must discuss their request with us in advance, and acceptance is at Z-Swag’s sole discretion. Z-Swag retains the right to accept or reject any third-party items for any reason and will promptly notify the client if an item is rejected.

Z-Swag is not responsible for third-party items that break, are lost during shipment, or become damaged during shipping or handling. If an item is lost in transit due to incorrect information provided by the client, Z-Swag will not refund or credit the third-party charge. If an item is lost in transit due to carrier error, Z-Swag will refund the third-party charge.

9.2. Client Responsibility & Liability

The client assumes full responsibility for ensuring the item is in good condition and suitable for decoration as requested. If an item is defective, damaged, or unsuitable, Z-Swag will notify the client. The client may then return the item to the original vendor at their expense, or proceed with decoration at their own risk, understanding the final product is non-refundable.

If Z-Swag does not catch a defect before decoration, the client remains fully responsible for the final outcome. The full cost of production will still be charged, even if the final product is affected by pre-existing defects.

9.3. Inspection & Processing

Review time: Z-Swag requires up to 72 hours to inspect and review third-party items upon arrival.
All third-party shipments must be pre-scheduled and delivered on business days only. Weekend deliveries cannot be accepted.
Clients must provide tracking number and sender’s full details for every shipment.
For bulk or time-sensitive orders, send additional units to account for potential damage or defects.

9.4. Refunds on Third-Party Items

Z-Swag does not refund the cost of third-party items or shipping fees for items not produced by Z-Swag.
Z-Swag will only refund the warehousing charge for third-party items lost in transit to our warehouse, and only when verifiable via tracking number.

10.Warehousing & Storage

Customers may store products at Z-Swag facilities for an additional fee. Storage fees are charged every six (6) months. Inactive inventory (stored for more than 6 months without continued payments) may be discarded or donated at our discretion. Customers will be notified prior to disposal and will have 30 days to arrange for product retrieval.

11.Shipping

11.1. Shipping Terms

Shipping costs will be charged at current rates.
Estimated delivery dates are not guaranteed and may vary due to external factors.
Customers are responsible for verifying shipping details; incorrect addresses may result in additional charges.
We are not responsible for lost or delayed shipments due to carrier issues.
All risk of loss or damage to products in transit is transferred to the customer once the shipment is handed over to the carrier.

11.2. Fulfillment Speed & Cutoffs

Shipments are fulfilled within 24 hours (Monday to Friday), except during peak seasons or holidays when fulfillment may take 48 to 72 business hours. Tracking numbers may take up to 24 hours to become available after carrier pickup. Shipment cutoff time is 12 PM EST (Monday to Friday). Orders after this time will be processed the next business day.

11.3. Address Corrections

Address correction requests are not guaranteed and are subject to carrier discretion. Any related charges will be billed to the Client. The Client is responsible for providing accurate address information. Z-Swag is not liable for incorrect shipments, delays, or additional fees due to incorrect addresses.

12.International Shipping

12.1. General International Terms

Brokerage fees vary and are beyond the control of Z-Swag. Estimated fees provided at the time of quotation are subject to change based on customs processing. The Client is responsible for ensuring that all shipments comply with the import regulations of the destination country. Z-Swag is not liable for penalties, fees, confiscations, or delays resulting from non-compliance.

All shipments are FOB (Free on Board) at the point of origin. Once the goods leave Z-Swag’s premises, the risk of loss transfers to the Client. The Client is responsible for all duties and taxes unless otherwise agreed upon in writing. Tax bills received in error may be submitted within 45 days for review.

The recipient’s valid phone number and email are required for customs clearance. Failure to comply may result in abandoned shipments with no reimbursement.

12.2. Restricted Countries

Z-Swag cannot ship to approximately 50+ countries including Russia, Cuba, North Korea, Iran, Syria, and various island nations and territories. Shipments to 40+ additional countries are temporarily paused.

12.3. Prohibited Items (International)

Anything for human or pet consumption (pills, gum, mints, coffee, tea, spices, beverage powders, etc.), aerosols, candles, cosmetics, food, hand sanitizers, power banks, and wood items cannot be shipped internationally. Alcohol, tobacco, weapons, ivory products, and more than one hazmat item per shipment are prohibited everywhere.

12.4. Brand Restrictions

Carhartt, New Era, Nike, The North Face, OGIO, and YETI cannot be shipped internationally.

12.5. Country-Specific Requirements

Germany: EORI/VAT identification number is required for every formal customs declaration. EORI/VAT preferred for all shipments and required for bulk/office shipments.

Brazil: All shipments must have the consignee’s tax ID number written in 2B of the waybill and on the invoice. Companies use CNPJ; individuals use CPF. Non-compliance results in customs holding the shipment until the number is received.

China: Anything to a personal (residential) address in China requires the consignee to provide ID number, proof of purchase, etc.

EU: EU countries do not allow individual recipients to receive any item used to consume food or drink. This includes water bottles, cutlery, etc. These items will be rejected by EU country customs. Z-Swag is not responsible for shipments to the EU that contain these items.

Israel: Bulk shipments or shipments of high value ($1k+) typically require the recipient to have a valid import license. Z-Swag cannot provide an import license on behalf of the recipient.

India: All importers (recipients) must provide Know Your Customer (KYC) documents including government-issued IDs and authorize Power of Attorney to UPS and FedEx for customs clearance. Recipient name, phone, address details must match government-issued IDs exactly; nicknames and aliases will be denied by customs.

12.6. Lost / Damaged Shipments

A shipment must be officially deemed “Lost in Transit” by the carrier before a claim can be made. Claims must be submitted within 45 days. Minor cosmetic damage is not eligible for compensation. If a package is crushed, torn, or contents are missing or broken, photographic evidence must be submitted within 7 days for review. Z-Swag does not reorder replacement items for shipping-related errors. Clients should order extras to account for potential losses.

13.Intellectual Property

13.1. Ownership

All intellectual property rights in the site and services belong to Z-Swag. Customers retain ownership of any provided logos, artwork, or proprietary designs but grant Z-Swag a license to use them for production and promotional purposes.

13.2. Copyright Complaints

If you believe your intellectual property has been infringed upon, please contact support@zswag.com.

14.Warranties & Liability

14.1. Disclaimer of Warranties

All products and services are provided “as is” without warranties of any kind, express or implied. We do not guarantee uninterrupted access to the site or that products will meet specific expectations.

14.2. Limitation of Liability

Z-Swag shall not be liable for:

Indirect, incidental, or consequential damages.
Lost profits, data, or goodwill.
Shipping delays, inventory damages, or external carrier issues.
Damages exceeding the total fees paid in the six months preceding a claim.

15.Indemnification

You agree to indemnify and hold Z-Swag harmless from any claims, damages, or liabilities arising from:

Your use of our products or services.
Your violation of these Terms or applicable laws.
Any third-party claims related to your provided artwork or designs.

16.Confidentiality

Both parties agree to maintain the confidentiality of sensitive business information unless disclosure is required by law.

17.Third-Party Links & Services

Our site may include links to third-party websites. We are not responsible for their content, policies, or services.

18.Governing Law & Disputes

These Terms are governed by the laws of the State of Florida, without regard to its conflict of laws principles. Any disputes shall be resolved through binding arbitration in Miami-Dade County, Florida, except for cases requiring injunctive relief.

19.Termination

We may terminate or suspend your access to the site or services for violations of these Terms. Termination does not relieve you of payment obligations for completed orders.

20.Publicity

Customers grant Z-Swag permission to use their name and logo for marketing purposes unless written revocation is provided.

21.Contact

For questions about these Terms, contact us at support@zswag.com.

Registered business address: Z-Swag, LLC, 1738 SW 57th Ave #A204, Miami, FL 33155.

By using our site or services, you acknowledge that you have read, understood, and agreed to these Terms.

22.Events Outside Our Control

22.1. Force Majeure

Z-Swag is not liable for any failure or delay in performance caused by events outside of its reasonable control, including but not limited to acts of God, severe weather, fire, flood, pandemic, public-health emergency, labor disputes, supplier or factory disruptions, freight or component shortages, government action, acts of war or terrorism, civil unrest, internet or utility outages, or cyber-attacks.

22.2. Carrier Performance

Once a shipment is tendered to a common carrier, freight forwarder, or third-party courier, Z-Swag is not liable for delays, damage, mis-delivery, or loss caused by that carrier or its agents. We will assist with carrier claims as a courtesy when documentation permits, but the carrier is the responsible party.

22.3. In-Hand Dates

Although Z-Swag will use commercially reasonable efforts to meet requested in-hand dates, in-hand dates are estimates only and are not guaranteed. Missed in-hand dates resulting from carrier delays, customs, weather, supplier disruption, or other events under §22.1 or §22.2 are not eligible for refund, credit, or cancellation, and Z-Swag will not be liable for any consequential or incidental damages arising from such delays.

Have a question? Read our Privacy Policy or get in touch via the contact page.

Terms & Conditions